Support

One inbox, read by the people who build TableDI. We answer in English, usually within two working days. There's no ticket portal to sign up for — there's no account system at all, which is rather the point.

Email support

tabledi@thingworks.com.cn · Monday to Friday, China time. We don't offer a phone line or a guaranteed response time — we'd rather promise something we can keep.

Answer it yourself, faster

Building a job, preflight, exceptions, delivery → Help for TableDI 2
Activating a license, moving it to another Mac, a lost key → Manage your license
What's free and what a license adds → Pricing and the full comparison
A payment problem (charged twice, paid but no key) → We fix these
What's in this version → Changelog
TableDI 2 won't start → the error screen it shows has Restart the engine, Open the log folder and Export a diagnostics bundle. Try the first; if it doesn't help, send us the bundle.
Still on TableDI 0.0.9? → Downloads, manual and notes for 0.0.9

Writing in about a problem

These lines get you a real answer instead of a round of questions:

Your Mac (Apple silicon or Intel) and the TableDI 2 version — it's at the bottom of Settings, next to Version.
What you did, and what happened instead.
Your order number (starts with TD) if it's about a purchase or a license.
A diagnostics bundle: Settings → Export a diagnostics bundle. It's a zip on your desktop with the last seven days of logs, your settings without any key, and machine details (version numbers, platform, language, memory, and the path of the app's folder). Nothing is sent automatically — you attach it yourself.

Prefer the raw logs? Settings → Open the log folder. There are three files per day — app-YYYY-MM-DD.log, engine-YYYY-MM-DD.log and network-YYYY-MM-DD.log — kept for seven days, in the app's own folder under ~/Library/Application Support/.

Please don't send us your files. We can almost always diagnose from the bundle and a description, and we'd rather not have your data — not having it is the product. If a file really is needed, we'll ask, and we'll tell you how to strip it down first.

Using TableDI 0.0.9?

Same address. Its version is under Desktop settings → About, and its logs are at ~/Library/Application Support/tabledi-desktop/TableDI/logs/ on macOS and %APPDATA%\tabledi-desktop\TableDI\logs\ on Windows. Downloads and the manual are on the TableDI 0.0.9 page.

Bugs and feature requests

Same address. Reports that come with a diagnostics bundle get fixed fastest; the changelog is where you'll see them land. Feature requests are read even when the answer is "not soon" — we'll tell you which it is rather than leaving you guessing.