Refunds

Last updated 30 September 2026 · Applies to purchases made on tabledi.com

Try before you buy

The free version of TableDI 2 never expires, needs no account, and runs a real job on your real files. Not a 14-day trial, not a watermark, not a row cap — set up the job you actually redo every month, run it for as many periods as you like, and find out whether TableDI 2 works for you before you pay anything.

What you pay for is running more than one job, and the tools that clear exceptions for good: unlimited jobs, turning an exception into a rule, carrying a row to next period, the delivery template and the PDF summary, the history of every period, and going back to the previous period's result. Everything one job needs — one-shot tasks, exports without a row limit, one saved job you rerun every period, waiving exceptions or marking them to do, deliveries to a folder or by email, AI with your own key, the weekly backup — is free and stays free. See the free vs lifetime comparison for the exact line.

What "final" means

• Instant digital delivery. The key is generated and shown to you as soon as the payment clears. Delivery is the product; there's nothing to return.
• Lifetime licenses are not refundable after the key is issued.
• Monthly and yearly licenses are not refundable after the key is issued. They don't renew by themselves, so there are no future charges to cancel: when the month or year ends, TableDI 2 works as the free version until you buy again.
• Buy for the app you use. A TableDI 2 license unlocks TableDI 2; licenses bought for TableDI 0.0.9 keep working in 0.0.9 and don't unlock TableDI 2. The same policy applies to both.

Payment problems are not refund requests

"All sales are final" is about changing your mind. It is not a way for us to keep money for something you didn't get. We always fix these, and there's no time limit on them:

• You were charged twice (double-click, retried checkout, two orders for the same purchase) — we refund the duplicate.
• The payment went through but no key arrived — first we resend it; if the order genuinely produced no license, we refund it.
• You were charged the wrong amount — we refund the difference.
• You didn't make the purchase (someone else used your card) — tell us and we'll refund it and deactivate the key.

Email us from the address you used at checkout and include the order number (it starts with TD and is shown on the purchase page next to your key). We reply within two working days.

Contact support

Before you buy, two things worth knowing

• One license activates one machine, and you can move it. If you change computers, release the old one in TableDI 2 (Settings → License → Move to another machine) and activate the new one — you don't need a second license. See managing your license.
• Your data is yours either way. Your jobs and history are files on your own disk. If you stop paying, or never pay, they stay there, and TableDI 2 keeps working as the free version.

Your statutory rights

Nothing here takes away rights your local law gives you. If you're a consumer in the EU/EEA or the UK, the statutory right to withdraw from a distance purchase generally does not apply to digital content that has been delivered immediately with your agreement — which is what happens at checkout here. If you believe your local law entitles you to a refund in your particular case, write to us and we'll look at it on the merits rather than hide behind this page.

Contact

tabledi@thingworks.com.cn — include your order number. Replies within two working days (Monday–Friday). Other ways to reach us are on the support page.