Refunds
Last updated 30 August 2026 · Applies to purchases made on tabledi.com
All sales are final. A license key is delivered the moment you pay, and once it's delivered we don't refund it. That's a deliberate trade: instead of a trial period after payment, you get an unlimited one before it.
Try before you buy
The free version never expires, has no account, and handles your real files. Not a 14-day trial, not a watermark, not a row cap — install it, point it at the spreadsheet you actually care about, and use it for as long as you like. Nobody needs to pay in order to find out whether TableDI works for them.
What you pay for is the exits, not the work: unlimited export, write-back to external sources, the AI plugins, workflow automation, unlimited dashboards, 30-day version history. Everything else — rows, sheets, file size, imports, formulas, linked tables, all sixteen view types, encrypted full backups — is free and stays free. So the honest way to evaluate the paid version is to use the free one until you hit one of those limits on purpose. See the free vs paid comparison for the exact line.
What "final" means
- Instant digital delivery. The key is generated and shown to you (and emailed to you) as soon as the payment clears. Delivery is the product; there's nothing to return.
- Lifetime licenses are not refundable after the key is issued.
- Subscriptions are not refundable for the period you've already been charged for. You can cancel at any time to stop future charges, and you keep the paid features until the paid period ends.
Payment problems are not refund requests
"All sales are final" is about changing your mind. It is not a way for us to keep money for something you didn't get. We always fix these, and there's no time limit on them:
- You were charged twice (double-click, retried checkout, two orders for the same purchase) — we refund the duplicate.
- The payment went through but no key arrived — first we resend it; if the order genuinely produced no license, we refund it.
- You were charged the wrong amount, or charged after cancelling a subscription — we refund the difference or the charge.
- You didn't make the purchase (someone else used your card) — tell us and we'll refund it and deactivate the key.
Email us from the address you used at checkout and include the order number
(it starts with TD and is shown on the purchase page next to your key, and
in the license email). We reply within two working days.
Before you buy, two things worth knowing
- One license activates one machine, and you can move it. If you change computers, release the old machine in the app and activate the new one — you don't need a second license. See managing your license.
- Your data is yours either way. Tables are files on your own disk. If you stop paying, or never pay, they stay there and stay openable — including the encrypted full backup, which is a free feature.
Your statutory rights
Nothing here takes away rights your local law gives you. If you're a consumer in the EU/EEA or the UK, the statutory right to withdraw from a distance purchase generally does not apply to digital content that has been delivered immediately with your agreement — which is what happens at checkout here. If you believe your local law entitles you to a refund in your particular case, write to us and we'll look at it on the merits rather than hide behind this page.
Contact
tabledi@thingworks.com.cn — include your order number. Replies within two working days (Monday–Friday). Other ways to reach us are on the support page.